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Associate, Reverse Mortgage Servicing

Location: Bangalore, KA, India
Job ID: 1002064
Company:

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Job Description


POSITION SUMMARY:
The Occupancy monitoring Associate is responsible for monitoring the Occupancy status of Reverse mortgage loans & making sure that timely action is taken to proceed further in an event of default. This position requires the ability to work in a collaborative/team environment aimed at continuous improvement while always meeting or exceeding expectations.
JOB FUNCTIONS AND RESPONSIBILITIES:
• Ability to perform all duties as described under the Occupancy monitoring process
• Perform daily follow-up of all assigned assets to ensure a smooth process to avoid delays
• Respond to all incoming requests timely regarding Occupancy monitoring
• Conduct proactive and effective pipeline management in accordance with standard performance expectations
• Update Servicing System with the status of task performed or action taken
• Complete proper review of Occupancy certification letters received from borrower & update system accordingly
• Review & take appropriate action daily basis on various reports related to Occupancy monitoring
• Handle mailbox related to Occupancy related request received from customer
• Perform timely communication regarding discrepancies, issues or other matters with management
• Participates in projects, reports or assists with other tasks as determined by management


KEY RESULTS AREA: (if needed)
• Processing residential and unsecured loan
• Turnaround time of 24 hours
• Maintain quality at 100%

QUALIFICATIONS:
• Bachelor's degree or equivalent of fifteen years of education.
• Default mortgage /loan servicing experience is preferred
• Strong attention to detail, organizational skills, ability to manage time effectively, ability to multi-task within a set amount of time and excellent decision making skills
• Proficient in Microsoft Word, Excel and Access
• Strong communication skills, Team player & has a positive attitude
• Ability to work independently as well as within a team environment

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