Associate, Record Services Support

Job Description

Position Summary:

Job Functions and Responsibilities:

• Ordering from and following-up with the document custodians of record to bring in the collateral documents in-house.
• Researching the whereabouts of the originals collateral documents by utilizing the leads procured internally and/or based on the data received from external entities such as custodians, law firms, county offices, etc.
• Obtaining images of the collateral documents required for fulfilling the requests from other business units from external sites.
• Ensuring service deliveries per the set production criteria.

Key Result Areas:

• Production - 100%
• Accuracy - 99.5%

Qualifications:

• Bachelor's degree is a must
• 2 years mortgage experience preferred
• Proficiency in MS Office is a must
• Individual should not be currently engaged in or currently pursuing any education, which would create a possibility of looking for a different career opportunity
• If applied for the same role in the past three months, need not reapply

Work Schedule:
• General work schedule - Night Shift