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Analyst, Direct Lending Analytics

Location: West Palm Beach, FL, United States
Job ID: 1002181
Company: PHH Mortgage

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Job Description


Who we're looking for:

  • You are a trusted partner. When someone comes to you with a data need, you ask what, how, when, and help them narrow in on their needs, present other ideas/areas for them to consider, and give them something actionable.
  • You are a builder and automator. Whether it's a shiny app in R, a dashboard, or simple Google sheet, you know how to build tools and automations to make data easy to access and understand.
  • You are comfortable working with a variety of existing data sets. Campaign analytics, website traffic, sales data, product usage, survey responses, etc. Even if you haven't worked with the data before, you know you can figure it out.
  • You know how and when to use surveys to get the data you need. You know how to run the full process from writing the questions to execution to presenting the results.
  • You are comfortable in a newly created role. We haven't had a Marketing Data Analyst before - you can help shape what this role is from the start.

Job Functions and Responsibilities:

  • Priority 1 - partner with your Marketing colleagues to plan and build reports to identify the customer purchase journey and lifecycle experience for our paid products - from discovery through purchase through onboarding and adoption. Find the KPIs that have the most influence through the process and build a system to monitor and report on these using Salesforce, Marketo, and/or Looker.
  • Priority 2 - build on priority 1 by developing measurement and attribution methodologies, funnel optimizations, lead scoring, LTV models & comprehensive marketing analytics.
  • Priority 3 - find and craft stories to tell in campaigns, on our website, and in other content. Use surveys and existing data to bring the value of our paid products to life.
  • Your everyday responsibilities:
    • Critically think about any priority, methodology, process, requirement, and/or request
    • Design new methodologies, pull necessary data, and build accurate models and reports
    • Collaborate across internal teams and help them become more data savvy
    • Communicate and visualize insights to multiple levels of stakeholders with clarity and a focus on informing decision-making

Qualifications:

  • Minimum of Bachelor's degree in Statistics, Computer Science, Engineering, or Mathematics, related quantitative discipline, or equivalent practical experience required, Master's degree is preferred
  • Experience with SAS, SQL, Microsoft Office required
  • Prior Marketing Analyst role a plus
  • 2+ years of experience in data analytics with a focus on marketing analytics, statistical analysis, survey development and execution, forecasting and optimization.
  • Ability to work cross functionally across teams and build trust with your partners
  • Ability to manage your priorities and requests
  • Ability to think and act strategically as well as execute on tasks on time
  • Ability to communicate effectively both verbally and written

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining "customers for life." We strive to be a natural extension of each client's team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today's regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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