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Senior Processor, Ordering Appraisal, Reverse Lending APAC

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Location: Pune, MH, India
Job ID: 1002198
Company: Ocwen APAC

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Job Description

Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage an appraisal pipeline and process the que by ordering appraisals timely and efficiently.
• Review appraisals upon completion and determine whether a rebuttal or revision is necessary and communicate this to the appraiser.
• Release completed appraisals and upload once reviewed.
• Address client rebuttals with the appraiser in a timely manner.
• Initiate and maintain consistent communication with appraisers, providing various forms of information including status and tracking data.
• Proactively identify challenges or opportunities by monitoring data for trending which may impact time delivery, quality or customer satisfaction, escalating to management as necessary.
• Address basic AMC questions and identify items that require escalation.
• Ensure all actions are handled in a compliant manner, following all laws, regulations and statutes.
• Other duties as assigned.


To perform this job successfully, an individual must have the following education and/or experience:

• HS Diploma or GED required
• Minimum 2 years administrative/coordinator experience in a mortgage/business environment
• Preferred experience in appraisal management and ordering
• Understanding of Appraiser Independence Requirement
• Highly detail-oriented
• Excellent communication skills, both verbal and written
• Demonstrated ability to interact effectively with various levels within the organization
• Ability to demonstrate excellent detail orientation, critical thinking and analytical skills
• Demonstrated judgment and decision-making ability
• Displays excellent time management, organizational and problem-solving skills
• Excellent customer service orientation
• Strong interpersonal skills
• Ability to work well under pressure and meet deadlines
• Excellent PC skills
• Ideal Candidate will have experience with CoreLogic Mercury Network

About Us

Company: Ocwen APAC

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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