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Associate, Correspondence and Web

Location: Mumbai, MH, India
Job ID: 1002238
Company: Ocwen APAC

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Job Description


POSITION SUMMARY:
• The Associate, Correspondence & Web will work with multiple teams within Ocwen, focusing on the coordination required
to support Ocwen's loan servicing for borrowers correspondence.
• The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis,
documentation and testing responsibilities.
• He/she will play a key role in operations, performing reconciliation, building control and analytical reports and working with
multiple internal customers and
• To work with multiple third-party vendors and build relationships.
• To be able to work with IT support team for various application changes related to letter templates
JOB FUNCTIONS AND RESPONSIBILITIES:
• Help monitor and track business unit's response to inquiries, working with various teams to provide timely and thorough
responses on root cause analysis, data and other requested information.
• Creating/automating reports using advanced MS Excel, MS Access.
• Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed.
• Perform daily, weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors.
• Drafting various reports for the higher management as per schedule.
• Other duties as assigned.
QUALIFICATIONS:
EDUCATION / EXPERIENCE
• Graduate candidates with at least 05 years of Experience in working with Mortgage industry.
• Should have knowledge of PolicyTech and multiple stages of letter templates approval process.
• Well versed with Microsoft Words tools to assist team to build templates and running Macros
• Excellent Execution, Analytical, Time Management and Communication Skills
• Customer centric/focused.
• Should have strong interpersonal skills and the ability to multi-task.
• Should be able to analyze basic data/reports and provide synopsis/summary of process performance
• Ability to meet deadlines, prioritize critical issues and work under pressure
• Knowledge of JavaScript, SQL would be an advantage
TRAINING / LICENSING REQUIREMENTS (only add if needed)
WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)
Should be willing to work night shifts and flexible to other shift (as an when needed)

About Us


Company: Ocwen APAC


Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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