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Specialist, Default QC Reverse Servicing, Reverse Mortgage Servicing

Location: Bangalore, KA, India
Job ID: 1002356
Company:

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Job Description


POSITION TITLE: Specialist, Default QC Reverse Servicing

Position Summary:

The Specialist, Default QC Reverse Servicing will manage default timelines and workflow processes on loans in default in accordance with established work rules, goals & objectives to improve timeline and attorney performance. The Specialist will handle all processing aspects of default with an emphasis on Final approvals, Control reports and Quality check.

As an established leader in the Reverse Mortgage Origination space, PHH is excited to be building a best in class Reverse Mortgage Servicing platform. This platform will service our own originated product and ultimately provide outstanding servicing to third-party clients. Over the coming months, we will be building out the Servicing platform and leveraging our existing infrastructure wherever possible. Come join our team and get in on the ground floor to be a part of this exciting opportunity. We are looking for motivated, talented individuals that thrive in a fast paced environment that are eager to be part of this new team.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:
• Coordinate with foreclosure attorneys on loans in default
• Perform QC on task which is being completed by default team
• Review assigned inventory on daily basis to identify controllable delay for timely resolution
• Review daily /weekly reports for exceptions and timeline discrepancies
• Review loans with confirmed sale dates and ensure the attorney has bidding instructions
• Approve re-projections and issues raised by the Vendor
• Perform document check to make sure foreclosure firms upload milestone completion docs for our record
• Escalate document processing delays to Management
• Communicate with the attorneys as to ensure the current status of the loan is reflected at all times
• Prepare policy, procedure, control, and inspection of whole loan servicing portfolio
• Identify and refer contested loans to Sr. Default Specialist for resolution / settlement

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:
• Bachelor's degree or equivalent of fifteen years of education.
• Preference will be given to any candidate that has prior experience in Default process
• Microsoft Excel proficiency
• Effective written and verbal communication skills
• Must be analytical, logical and detail oriented
• No documented disciplinary action in the past 12 months
• Should have an Appraisal rating of "B" or above in the last completed performance cycle

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