Senior Processor, CTC checklist, Recapture Lending - APAC

Job Description

POSITION SUMMARY:
The primary task of a CTC QA Analyst is to evaluate loans that are ready to be submitted to Closing from the Loan Processor. The CTC QA Analyst will perform audit on each loan, using audit checklist to insure Loan Processor has successfully set up loan correctly. CTC QA Analyst sends a feedback email to Processor and Manager with the details of the defects. CTC QA Analyst receives corrected items until loan can be passed successfully. Additionally, the QA Analyst identifies areas where there is a gap in process and these are highlighted to the Business Unit.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Accurately perform reviews that are set to CTC Ready on all loans
• Once loan passes all checks, set 'Clear To Close' milestone that allows loan to go into Closing queue
• Provide management with timely reports documenting observations from reviews
• Ensure feedback provided to Loan Processing are clear and concise
• Identify process opportunities and report out potential gaps in the process
• Make recommendations to help reduce process variation and eliminate errors
• Participate in the calibration sessions every month.
• Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.

QUALIFICATIONS:

EDUCATION / EXPERIENCE
• Should be a graduate.
• Understanding of the Mortgage Industry is beneficial
• Proficient in Excel
• Exposure to 7 Basic Quality Tools preferred
• Quick Learner, Analytical and High attention to detail
• Work independently with minimum supervision

TRAINING / LICENSING REQUIREMENTS (only add if needed)

• Six Sigma Certification (Preferred)

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

• Night shift

About Us

Company: Ocwen APAC


Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.