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Specialist, Bankruptcy Reverse Servicing

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Job ID: 1002385
Company: PHH Mortgage

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Job Description


As an established leader in the Reverse Mortgage Origination space, PHH is excited to be building a best in class Reverse Mortgage Servicing platform. This platform will service our own originated product and ultimately provide outstanding servicing to third-party clients. Over the coming months, we will be building out the Servicing platform and leveraging our existing infrastructure wherever possible. Come join our team and get in on the ground floor to be a part of this exciting opportunity. We are looking for motivated, talented individuals that thrive in a fast-paced environment that are eager to be part of this new team.

Reporting to the Supervisor of Default, the Bankruptcy Specialist will be responsible for managing a queue of accounts involved in Chapter 7 or 13 Bankruptcy filings. This includes filing reaffirmations, Proof of Claims, preparing template letters to attorney offices, contacting attorneys and pro-se debtors.

Job Functions and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

  • Ensure all cash items are applied per requirements and per the terms of loan documents, and that all ledgers are in balance and accurate.
  • Respond to phone calls, written correspondence from all parties involved in the bankruptcy process.
  • Act as a liaison between the Company and its Affiliates, ensuring that policies and procedures are followed including compliance with federal laws and regulations
  • Read and interpret all legal documents-pleadings motions, dockets, loan documents etc., as well as borrower trustee, investor and attorney correspondence.
  • Verify critical dates and review electronic court docket for updated case status.
  • Process new filings and close loans out of bankruptcy including bankruptcy status, utilizing internal department applications, and moving loans to the next stage in the process
  • Work directly with debtor's attorney to file reaffirmation agreements, sending the necessary documents to the attorney, and monitoring the return of these documents to file with the court prior to discharge of the bankruptcy
  • Develop and be responsible for a system to monitor Chapter 7, 11, 12 or 13 cases.
  • Update and loan file with Bankruptcy information.
  • Assist the Manager with the filing of Proof of Claims.
  • Assist Customer Service with all Bankruptcy related calls.
  • Monitor Bankruptcy loans for payments.
  • Any other job responsibilities requested by management.

Qualifications
To perform this job successfully, an individual must have the following education and/or experience:

  • High school diploma, GED, equivalent certification, or military experience
  • 2+ years of mortgage experience in Default
  • Bankruptcy collections experience preferred to include dealing with legal documents
  • Must be able to handle high volumes with accuracy
  • Build strong working relationships with the Performing Loan Servicer so that questions are answered on a timely basis; issues are resolved quickly and all data is received on a timely basis
  • Proficient with MS Outlook, MS Excel and MS Word; Experience ResNet, Equator or AMN systems a plus
  • Well organized, effective time management, prioritize and allocate workload for optimum efficiency
  • Ability to meet department standards with regards to job knowledge, quality, efficiency, initiative, team work, customer service and overall job performance
  • Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
  • Strong work and business ethics

Training / Licensing Requirements
Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining "customers for life." We strive to be a natural extension of each client's team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today's regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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