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Associate, Reverse Mortgage Servicing

Location: Bangalore, KA, India
Job ID: 1002417
Company:

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Job Description


Position Summary:

The Company is seeking a professional to manage PHH's Reverse Mortgage Operations team with roles in Bangalore/Mumbai. The candidate will be a key member of the team with responsibilities for managing Due & Payable operation & will be reporting to Team Lead-Reverse Servicing operation.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Assist Business in setting up the Reverse Servicing Due & Payable operations
• Achieve set goals and objectives for the process
• Perform daily tasks per training and coaching provided
• Receive, research and resolve inquiries in a timely and accurate manner and communicate effectively with the vendor, client, internal departments, and external servicers when necessary
• Trigger/Review/process letters as required for the D&P process
• Generation of D&P Package and review for Optional Delay Package
• Ensure compliance with HUD guidelines, company policies, relevant laws and regulations and maintain integrity of financial data and all aspects of the D&P process
• Liaise with other departments within the company in order to understand and resolve differences

Qualifications:

• Bachelor's degree or equivalent of fifteen years of education mandatory
• Proficient in Microsoft Application
• Excellent written and verbal communication skills
• Candidate should have prior financial services / consumer lending / mortgage servicing experience
• Experience related to Pre-Foreclosure servicing is preferred
• Ability to work effectively with global cross-functional teams in a fast-paced environment
• Ability to juggle multiple competing priorities and adapt to constantly changing business environment
• The ideal candidate will be self-confident and goal oriented
• Customer oriented individual

Responsibilities-: Same as Job Functions & Responsibilities

Training / Licensing Requirements: (only add if needed)

Work Schedule: Night Shift

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