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Specialist, Servicing Operations Oversight

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Location: Bangalore, KA, India
Job ID: 1002469
Company: Ocwen APAC

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Job Description

Senior Specialist to join Property Preservation and Inspection (PPI) Oversight, which is a part of Servicing Operations Oversight Department. The team manages Property Preservation services throughout various stages of the loan lifecycle and monitors vendor performance with a special focus on FHA guidelines and Conveyance timelines

• Responsible for performing Oversight on Vendor performance
• Partner with internal and external business partners to effectively manage assets due to open litigation, title curative or troubled assets matters.
• Ideal candidate has knowledge of PPI services and general US Construction terminology
• Preferred candidate will have general knowledge of US Mortgage Services
• Conduct monthly sample review of Property Preservation services provided by outsource vendors confirming timelines, pricing and quality of service are in compliance with documented SOP's
• Routinely review high value assets to ensure conveyance strategies are focused on maximizing profit and reducing costs.
• Ability to maintain successful Special Servicing relationships, which includes timely delivery of monthly reporting, timely response to asset level inquires and general account management functions.
• Any and all additional responsibilities as assigned and delegated by Management.
• Review of daily control reports
• Managing the Property Preservation Team mailbox and respond to internal and external queries received via the mailbox
• Assist in responding to audit queries and preparing response packages


• Bachelor's degree or equivalent of fifteen years of education
• Ability to communicate both orally and in writing with internal and external business partners.
• Intermediate level knowledge of MS applications such as Excel, Word and PowerPoint
• Experienced with crafting and delivering presentation material to Senior Management
• Ability to work in a very fast-paced transitioning environment; able to juggle multiple, competing priorities
• Ability to work independently and use independent judgment to follow through on tasks
• Excellent time management and organizational skills; detail oriented
• Able to follow complex processes/procedures in routine and non-routine tasks
• Ability to work flexible schedules/shifts to cover hours of operation
• No documented disciplinary action in the past 12 months
• Should have an Appraisal rating of 'Fully Meets Expectations' or above in the last completed performance cycle
• Should have completed 12 months in the organization and 9 months in the current role




About Us

Company: Ocwen APAC

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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