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Associate, Recapture Lending - APAC

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Location: Pasay City, Philippines
Job ID: 1002431

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Job Description

Position Summary:
Job Functions and Responsibilities:
• Pre-qualify eligible customer for refinancing or purchasing home loan with PHH
• Solicit Home Loan Options
• Transfer the call to licensed loan officer in their State.
• Maintains effective ongoing communication with teammates and team leaders
• Cooperates, shares, and supports the goals of the corporation
• Set up a call back for the customer's availability and be able to refer to the licensed loan officer in their State


• Open to undergraduates with 6 months BPO experience
• Must be fluent in English and excellent communication skills
• 2-3 yrs. Mortgage experience
• Competitive, driven and motivated
• Ability to work independently
• Ability to build rapport over the phone
• Good organizational skills
• Professionalism
• Flexible and adaptable to change
• Ability to build relationships (respect, trust, consensus)
• Computer knowledge (Microsoft Office, understanding of network systems) preferred
• Ability to work overtime as required
• No documented disciplinary action in the past 6 months.
• Should have an Appraisal rating of 'Fully Meets Expectations' or above in the last completed performance cycle.
• Should have completed 9 months in the organization and 9 months in the current role

Scheduled shift changes as a result of business needs (associate must be flexible)

Training / Licensing Requirements: (only add if needed)

Work Schedule: Night shift

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