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Coordinator, Customer Care Center

Location: Pasay City, Philippines
Job ID: 1002656
Company:

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Job Description


POSITION SUMMARY: Customer Care Center, Coordinator

JOB FUNCTIONS AND RESPONSIBILITIES
• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job-related duties as assigned by the department manager

Qualifications:
• This position requires strong customer service skills
• Must be fluent in English
• Overall knowledge and experience in mortgage loan servicing desirable but not required
• Graduate degree is preferred
• Undergraduates must have at least 6 months call center experience
• Applicants must be willing to work in MOA Complex, Pasay City and/or set up to work from home with 50 MBPS internet speed
WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)
• Must be willing to work in US timings

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