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Reporting Analyst, Non Performing Claims Reverse Servicing

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Job ID: 1002687
Company: PHH Mortgage

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Job Description

Reporting to the Sr. Manager of Non-Performing Assets, the Reporting Analyst will work closely with loan servicing groups, as well as other departments, to develop applications, reports, and ad hoc queries to meet the demand for operational improvements and efficiencies in a fast-paced environment. The Reporting Analyst who fills this role is expected to learn reporting techniques relevant to business demands. They should be inquisitive to the business' operations and develop ideas and strategies within the team to improve the quality and visibility of reporting.

Job Functions and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

  • Use SharePoint, Access, and Excel to build and maintain databases and applications
  • Create advanced Excel functions to manipulate data
  • Communicate regularly with management on issues, constraints, and status of projects
  • Analyze loan servicing operations processes (Aging, tracking, service-level agreements)
  • Assist management in root cause analysis as well as remediation
  • Develop ad hoc reports and queries to be used by Loan Servicing that monitor production, key performance indicators, and exceptions
  • Work with other analysts to develop solutions by breaking down process requirements and technical languages, studying system capabilities, and preparing system specifications
  • Communicate and work in parallel with other analysts to develop reports for Loan Servicing to improve efficiency and increase production
  • Use data mining techniques to analyze information from multiple source systems
  • Maintain key Loan Servicing tables and stored procedures in MS SQL Server
  • Assist with developing process enhancements, system of record enhancements and with testing and troubleshooting of reports
  • Proactively develop recommendations for cost-saving initiatives to improve production and eliminate waste

To perform this job successfully, an individual must have the following education and/or experience:

  • Advanced Excel and SQL skills required
  • MS Access and SharePoint experience required
  • BA/BS business degree with technical coursework such as Business Administration, Information Technology, Information Systems, Finance, Computer Science, Data Analytics or similar
  • Aptitude and desire to acquire new technology skills necessary
  • Effective communication skills, written and verbal, both technically and professionally
  • Ability to work collaboratively with other groups including business analysts, developers, and end users
  • Ability to work independently to identify solutions and implement reporting processes
  • Strong attention to detail and accuracy

Training / Licensing Requirements:

Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

About Us

Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining "customers for life." We strive to be a natural extension of each client's team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today's regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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