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Specialist, Modification Administration

Location: West Palm Beach, FL, United States
Job ID: 1003027
Company: PHH Mortgage

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Job Description


The Modification Administration & Processing Specialist, is responsible for monitoring, verifying and updating approved modification term in system, researching as required by the business unit or government-sanctioned entity (GSE).

Responsibilities:

  • Within stringent timeframes, process of various modification updates pertaining to mortgage loans.
  • Perform data entry, calculations, and system updates
  • Ensuring that Investor Accounting and Investor Reporting requests/inquiries are handled in a timely manner.
  • Prioritizing the requests/escalations received from executive/senior management and business units like Research, Ombudsmen.
  • Preparation of modifications for recording according to the requirements of various state and/or counties.
  • Opening and sorting of modification mail for imaging.
  • QC letters for accuracy before mailing.
  • Mailing completed modifications to the borrower and document custodian according to guidelines set by GSEs.
  • Other duties and special projects as assigned.

Key Result Areas:

  • Attain a monthly HRD of 100%
  • Ensure all timelines are met in executing the requests

Requirements:

  • High School Diploma, GED, equivalent certification, or military experience
  • Two years mortgage service background, helpful
  • Strong organizational skills enabling the ease of multi-tasking quickly and effectively to meet unique changing priorities and requirements
  • Maintain flexibility to meet non-negotiable deadlines in a multi-task environment with changing high priorities and unique requirements
  • Results driven with the ability to problem solve using analytical thinking
  • PC literate with demonstrable expertise with Excel & Word
  • Notary, helpful
  • Location, West Palm Beach Florida or close proximity for in office work

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining "customers for life." We strive to be a natural extension of each client's team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today's regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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