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Specialist, Note Endorsement

Location: West Palm Beach, FL, United States
Job ID: 1003134
Company: PHH Mortgage

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Job Description


Under the supervision of the Team Lead, the Note Endorsement Specialist provides swift and accurate evaluations of note endorsements and associated recorded and proprietary documents in accordance with all regulations and training.

JOB FUNCTIONS AND RESPONSIBILITIES:

  • Communicate professionally and clearly, verbally and in writing, when explaining note endorsements and assignments of mortgage.
  • Using tools developed by the Company, review and accurately assess curative action for note endorsements and chain of title issues.
  • As appropriate and allowed, execute documents according to authority provided via resolution or power of attorney.
  • Research obscure companies for contacts willing to provide curative action such as executing documents or voiding documents previously signed.
  • Explain to attorneys, interested departments, and senior management any steps taken in the correction of a chain of title/endorsement issue and present scenarios where further involvement is needed with clear and accurate descriptions of the facts.
  • Maintain timely and accurate records of all production activity related to document management
  • Maintain active communication with the processing team concerning customer needs
  • Attend all trainings, meetings, orientations as directed
  • Maintain a high level of accountability for results and metrics
  • Occasional early morning/late evening and weekend work required

QUALIFICATIONS:

  • High School Diploma, GED or military experience equivalent
  • The ability to speak, read and write in English
  • Three or more years of experience in office environment
  • Experience in mortgage related services preferred.
  • Ability to achieve team goals and perform metrics
  • Proficiency in MS Office programs, specifically Word, Excel, Access, Outlook.
  • Ability to use Internet for research and other software programs

About Us


Company: PHH Mortgage

PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.

PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients - representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions - to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining "customers for life." We strive to be a natural extension of each client's team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today's regulatory demands and changing market conditions.

Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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