Technical Services Engineer, End User Services

Job Description

POSITION SUMMARY: The successful candidate in this position will be part of the UAM (User Access Management) team. UAM team primarily takes care of AD Account creation and Access Management on Ocwen's IT systems. It is responsible for the entire lifecycle of user accounts for internal employees and external Vendors/Contractors/Partners, re-certification of access, periodic cleanup of inactive accounts, creating and managing Role Based Access controls in SailPoint IdentityNow IAM tool and handling access requests for 100+ applications in Ocwen/PHH.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Managing Identity lifecycle, Onboarding & Offboarding, User Recertification, and compliance controls.
• Handle tickets assigned to the queue within the defined SLA.
• Monitor the group mailbox and respond to users' queries in a timely manner.
• Diagnose and resolve access-related issues faced by end-users.
• Provide high level of customer service, timeliness, professionalism and quality of work.
• Ensure adherence to required IAM/Information Security controls, policies, standards, procedures, and guidelines.
• Drive initiatives and work on projects that improve efficiency through process automation.
• Cross-functional collaboration to identify automation opportunities and minimize access control issues.

EDUCATION, EXPERIENCE & SKILLS:

• Bachelor or equivalent degree
• 5+ years of experience in supporting identity and access management, access control
• Expertise in Microsoft's Active Directory, Office 365, Azure AD related to user/group provisioning
• Well-versed in Identity Lifecycle management.
• Hands-on experience in managing SailPoint IdentityNow IAM tool is preferred.
• Experience in independently managing end to end User Access Review/Certification for all type of identities (Primary accounts, Service Accounts, Privileged accounts, Administrator etc).
• Knowledge of Powershell scripting would be an advantage.
• Excellent written and verbal communication skills, fluency in English.

WORK SCHEDULE:
• 24 x 5 operations.
• 9 hours a day, 5 days a week (Monday to Friday)
• May occasionally need to work on weekends, for critical requirements.
• Flexbility to work primarily in the evening and night shifts.

About Us

Company: Ocwen APAC


Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.