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Generalist, Human Resources

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Job ID: 1003362
Company: Ocwen US

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Job Description


Key Role Responsibilities:

The key responsibility of the HR Generalist will be to continue to evolve the experiences of our employees with HR. As the first point of contact for many of our associate level employees, this role will be expected to create an experience that is empowerment focused and will be looked to for ideas of systematic improvement and change in your day to day processes to positively impact the employee experience.

Support for the Originations & Select Corporate Functions Teams

  • Ensure that within the channels supported, the HR Lifecycle is completed for all employees from day 1 to post employment
  • Provide seamless and timely advice to employees on HR matters, with the ability and insight to escalate where appropriate to other members within the HR team or management
  • Lead the offboarding of exiting employees, including but not limited to exit meetings/interviews, collection/analysis of data and proposals/recommendations for process improvements
  • Serve as an escalation point for HR Helpdesk for businesses supported
  • Oversee time keeping audits and escalations for business supported to ensure employees are paid correctly. Direct employees and leaders on related processes and policies to ensure compliance and accuracy
  • Collaborate with the HRBP Team in the development and implementation of plans that address current business concerns
  • Ensure proper implementation and employee compliance with HR policies and procedures
  • Administer system changes and updates for businesses supported
  • Steer the review of current processes, define opportunities for improvement and collaborate on the solution process
  • Consult with HR colleagues to cross-train on performance management, coaching or other disciplinary action activities
  • Administer and support employee engagement, diversity and service excellence initiatives
  • Provide feedback and coaching to employees and managers to assist in development
  • Communicate effectively and influence across all levels and functions including ability to partner and build rapport with all levels of employees
  • Collaborate on business-led initiatives with a Human Capital lens
  • Assist business units in ad hoc reporting requests

Support for US HR Team

  • Consult with the HR Business Partner (HRBP) team to drive communication and change management of new initiatives and human resources lifecycle initiatives as assigned
  • Manage the unemployment claims for the US based employees; supply and complete required responses for third party provider, support preparation for and participate in unemployment hearings as needed
  • Ensure proper administration of and compliance with all Federal and State/Provincial laws and regulations including labor, wage, EEO and, ADA
  • Collaborate with the Benefits Team to manage escalated leave of absence and return from leave for all US based employees

About You:

We're looking for the following education and experience to be well positioned for success at Ocwen:

  • Minimum of 3-5 years' experience in Human Resources with a focus on performance management, employee relations, employee development, employee engagement and organizational planning
  • Business and fiscally minded individual, with an appetite to develop and present people solutions with a mind to business and our financial outcomes balanced with the right solutions for our people
  • Proven high level of accuracy and attention to detail
  • Experienced and comfortable coaching and guiding employees and new managers in delicate situations
  • Outstanding interpersonal relationship building, conflict resolution and employee coaching skills
  • Proven ability to identify opportunities enhancing policies and procedures to create a best in class Human Capital solution
  • Self-directed/self-starter, who can learn quickly and act without need for detailed direction
  • Experience managing the unemployment process, leave of absence and offboarding processes of employees
  • Effective organization and project management skills with the ability to multi-task and adjust to changing deadlines
  • Ability to research, analyze and interpret various types of data/information (i.e. policies, turnover data, etc.)
  • Bachelor's degree in Human Resources, Business or a related field is required
  • Strong written and verbal communication skills
  • Experience supporting a sales channel or growing business a plus
  • PHR and/or SPHR certification preferred
  • Proficiency in Microsoft Office Products, MS Excel and PowerPoint

Training / Licensing Requirements:

  • Must pass the Company's Background Screening process prior to beginning employment.

About Us


Company: Ocwen US

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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