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Team Lead, Reverse Servicing

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Location: Mumbai, MH, India
Job ID: 1003593
Company: Ocwen APAC

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Job Description


The Company is seeking a professional to manage PHH's Reverse Mortgage Operations team with roles in Bangalore. The candidate will be a key member of the team with responsibilities for managing Pre-Foreclosure operation (Referral, D&P, Occupancy & Death monitoring processes) & will be reporting to Manager-Reverse Servicing operation.
Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Manage offshore staff to perform daily duties
• Liaison with onshore counterpart to establish a streamlined process and ensure process SLA are met
• Lead, manage and motivate operations staff to meet or exceed organizational objectives
• Assist Business in setting up the Reverse Servicing Pre-Foreclosure operations
• Set comprehensive goals and objectives for the operations team
• Provide necessary coaching and development to team members to drive overall team performance
• Identify overall improvement opportunities within the Reverse Servicing Pre-Foreclosure operations
• Communicate regularly with team members regarding goals, key drivers, procedural changes etc.
• Prepare and present monthly team performance review reports to higher management
• Manage escalations from various business units for timely resolution
• Utilize daily and weekly exception reports to resolve issues causing non-compliance
• Maintaining various control reports to ensure compliance and quality at every level
• Identify Process improvement opportunities with risk and compliance in scope


Monitoring Pre-Foreclosure inventory to make sure loans are referred to Foreclosure timely
o Reporting & monitoring state specific requirement
o Collaborate with Foreclosure legal & update demand letter template
o Review death monitoring reports daily to make sure death notification of borrower is updated timely
o Review occupancy monitoring status reports daily to make sure vacancy date is updated in system timely
o Review of demand control report to make sure demand letter are sent timely
o Timely & accurately providing response on escalation request received from various internal department
o Review Due & payable report to identity defaulted loans to review and refer to foreclosure timely
o Review of hold inventory to identify loans which can be released off hold timely
o Review upcoming sales reports to send sale proceed letter to attorney firms
o Review upcoming sales reports to send sale postponement instruction to foreclosure attorney
o Perform demand quality check on newly boarded loans


Bachelor's degree or equivalent of fifteen years of education mandatory
• Proficient in Microsoft Application
• Excellent written and verbal communication skills
• Candidate should have prior financial services / consumer lending / mortgage servicing experience
• Experience related to Pre-Foreclosure servicing is preferred
• Ability to work effectively with global cross-functional teams in a fast-paced environment
• Ability to juggle multiple competing priorities and adapt to constantly changing business environment
• The ideal candidate will be self-confident and goal oriented
• Customer oriented individual
• No documented disciplinary action in the past 12 months
• Should have an Appraisal rating of 'B' or above in the last completed performance cycle

About Us

Company: Ocwen APAC

Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor.

Ocwen's mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!®

Consider an opportunity to join our global team and put "Caring in Action" while growing your career.

Ocwen and its subsidiaries are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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