Mission, Company Values and Operating Principles
Mission
We are dedicated to creating positive outcomes for homeowners, communities and investors through caring service and innovative solutions.
Company Values
INTEGRITY:
Do What’s Right – Always
Doing what’s right always is the cornerstone of our success; it is what builds, preserves and protects our reputation. Integrity is the core of our business and essential to every service we perform. We are empowered to act as stewards of the business and practice open, honest communication. We take pride in consistently following a comprehensive compliance and risk management system, which includes robust internal controls and regulatory adherence.
SERVICE EXCELLENCE:
Delight Our Customers with Exceptional Service
By embracing a culture of Service Excellence, we strive to delight our customers through caring service and innovative homeownership solutions. The customer is always at the center of what we do, and we strive to win their business each and every day. We aim to exceed our customers’ expectations by delivering services that are accurate, beneficial, responsive, courteous and efficient.
PEOPLE:
Develop, Grow and Value All Employees
We are a team of globally diverse and innovative people who thrive on collaboration and creating value for the Company. We succeed and win together by supporting, developing and inspiring each other to thrive both personally and professionally. We strive to create a work environment that challenges, motivates and rewards everyone, and our achievements are shared by all.
TEAMWORK:
Succeed Together as a Global Team
Diversity, inclusion and teamwork are vital to our success. Our unique backgrounds and experiences allow us to blaze new trails and make a difference for our customers. We actively seek and consider different points of view and treat everyone with respect and dignity.
EMBRACING CHANGE:
Value Innovation and New Thinking
We value innovation and look for new ways to improve our jobs and business operations to remain competitive and meet the evolving needs of the market and our customers. We understand a successful organization is one that actively pursues continuous process improvements and rewards people for embracing change.
Operating Principles
Helping homeowners is what we do
We understand how important homeownership is to our customers and communities across America. We proudly serve over 1 million families with their mortgage needs by helping to find real solutions that benefit our customers and build stronger communities
- CARING FOR HOMEOWNERS – We commit to helping each homeowner better afford and stay current on their mortgage loans and stay in their home.
- CARING FOR COMMUNITIES – We engage in homeownership initiatives and partnerships to educate homeowners, help keep neighborhoods and communities strong, and give back to the communities where we live and work.
- CARING IN ACTION – We welcome feedback and personal accounts from customers and communities on how Ocwen demonstrates our caring philosophy to benefit them.
We are all the business
Operating as one team is critical to our success. This means we have a common understanding of what it takes to be successful and are all working collaboratively to achieve a common set of goals. All of us must ensure our actions are aligned to the Company’s goals and in the best interest of Ocwen and our stakeholders.
Be laser-focused on profitability and growth
Our financial results are an indication of our ability to operate productively and efficiently and to attract and retain clients and customers. Profitable growth generates value for our employees, our customers and our shareholders. It enables us to sustain our business and successfully compete in the marketplace.
Remain agile and forward-looking
The mortgage industry is constantly evolving, and we must be able to adapt our business and strategy to respond quickly to changes to the environment. What worked yesterday or today may not work for tomorrow. At the same time, anticipating changes will allow us to stay ahead of the competition.
Act with a sense of urgency and simplicity
Moving our business forward requires a sense of urgency. Create action that is relentlessly aimed at results and strive to show some progress each and every day. Prioritize the important work, make smart decisions and act on them quickly. Avoid complexity that can unnecessarily slow our progress or create opportunity for mistakes.
Maintain objectivity and deal in facts
We operate in a dynamic and complex industry. Navigating our environment safely will depend on effective decision-making. We will make better decisions when we decide with and deal in facts, objectively consider alternatives, measure our performance and debrief so we can adjust going forward.
Diversity & Inclusion
Our core values drive the way we do business, including how we interact with homeowners, investors, communities, stakeholders and each other. Our values are the key to our success. Diversity and inclusion are an integral part of our core values, which are built on a commitment to integrity and ethical behavior.
We respect each team member’s unique character and contributions. Ocwen’s workforce represents varied backgrounds and experiences from throughout the world, a significant strength for Ocwen providing a competitive advantage. Because of our diverse workforce, we gain valuable insights from all levels of the organization that lead to better business solutions and more engaging work for our team members. Solid solutions come from using the talents of every individual.
At Ocwen, we view diversity as a strategic initiative for our business. That is why we are strengthening our diversity and inclusion programs and continue to develop the necessary infrastructure, workplace environment and goals to ensure outstanding performance.
Leadership
Embrace and foster a culture of inclusion throughout the Company and be held accountable for achieving diversity and inclusion goals and objectives.
Workforce
Attract, develop, retain and advance the best and brightest from all walks of life and backgrounds at all levels of the Company.
Vendor Diversity
Achieve a range of suppliers, vendors and service providers who align with our diversity and inclusion strategies.
Community Engagement
Ensure that Ocwen has a significant presence in and supports a core group of diverse, community-based organizations and philanthropies.
We will continue work to foster an environment in which every team member has the opportunity to grow and achieve his or her professional goals, with support and encouragement. Through teamwork, professionalism, respect and inclusiveness, we foster an environment in which we can achieve both our Company and individual professional goals.
Articles of Interest
DIVERSITY PERSPECTIVES
LOLA OYEWOLE
Human Resources Leader, U.S Operations Ocwen Financial Corporation.
STRAIGHT INTO THE FIRE
PHYLLIS CALDWELL
Drives Support of Ocwen’s Diversity and Inclusion Initiatives.
